Frequently Asked Questions
Where are your apartments located at?
Our apartments are located in the city center of Barcelona. Predominantly around the Gothic neighborhood. Please check our “Map Page”, to see the location of each apartment.
How can I reserve an apartment?
You can reserve an apartment directly from this page. Also feel free to write us an email to firstname.lastname@example.org
What are your payment options?
CREDIT CARD - You can pay your reservation with a credit card
CASH - You can pay your reservation with cash on arrival. You will be asked for a payment of 150€ by credit card or bank transfer in order to guarantee your reservation.
BANK TRANSFER - You can transfer us the total of your reservation, or make a transfer of 150€ in order to guarantee your reservation.
What is your charging procedure?
Once a reservation is made, your credit card will be charged with 150€ as a form of making sure the credit card details are correct and guarantee your reservation.
The pending amount of your reservation will be charged on arrival, the guest can choose to confirm the payment on the credit card or to pay in cash.
Do I need to pay a deposit?
Yes you need to pay a security deposit of 300€ or 500€ on the arrival depending witch apartment you do the reservation. It will be back you on the checkout if the apartment is on the same conditions.
What is your cancellation policy?
Cancellations made more than 30 days prior to date of arrival are fully refunded.
Cancellations made at 30 or less days prior to date of arrival are fully charged and no refund possible.
How do I get the keys to my apartment?
Once you make the reservation you will receive an email with arrival instructions.
We will meet you at your apartment address to give you the keys and check you in.
Are there any extra charges to the reservation?
The only extra payment to be made on arrival is the Barcelona Tourist Tax of 1.25€ per person per night.
Only guests over 16 years old pay and for no more than 7 nights.